Effective Date: 10 Jan 2025
At Hashtag First, we take pride in delivering high-quality digital services tailored to your unique business needs. Our team invests significant time, creativity, and expertise into every project to ensure maximum value and satisfaction.
Due to the nature of our services—which are customized, time-bound, and involve digital deliverables—we maintain a strict No Refund Policy once the service has been initiated or delivered.
1. No Refund Policy – Explained
We offer a wide range of services such as:
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Website Development & Maintenance
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SEO & Digital Marketing
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Paid Advertising (Google, META, LinkedIn, X)
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Social Media Management
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WhatsApp API & Payment Gateway Integrations
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Graphic & Content Design
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Landing Page Creation
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Business Consulting & Strategy
All these services are personalized and require upfront time, resources, and team involvement. Therefore, once a payment is made and work has commenced, no refunds will be processed under any circumstances.
2. Project Abandonment or Delays
If the client delays communication, fails to provide necessary inputs, or discontinues the project midway for any reason:
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The project will be placed on hold.
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If inactive for more than 30 days, the project may be considered abandoned.
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No refund will be issued for abandoned or delayed projects.
3. Exceptional Circumstances (Discretionary)
While our default policy is “No Refund”, we believe in fairness and transparency. In rare or exceptional cases, partial refunds or credit may be issued at our sole discretion, only if:
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Work has not yet begun.
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The request is made in writing within 24 hours of payment.
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It is mutually agreed upon and documented.
However, any payment gateway charges, third-party fees, or administrative costs will not be refunded.
4. Quality Assurance & Revisions
To ensure your satisfaction:
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We provide revisions within the agreed project scope.
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We encourage open communication to resolve any concerns promptly.
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Our goal is always to deliver results that meet or exceed expectations.
Please refer to the individual service agreement for revision terms.
5. By Making a Payment, You Acknowledge:
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You have read, understood, and agreed to this Refund Policy.
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You accept that the services purchased are non-refundable.
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You are responsible for providing timely inputs and approvals for smooth project execution.
Need Support or Have Questions?
We’re committed to your success and are always here to help. If you have any concerns about your service experience or wish to discuss your project, please contact us:
📧 Email: hello@hashtagfirst.com
📞 Phone: +91 9119 59 7689
🌐 Website: www.hashtagfirst.com